Monitoring Engineer

Quick Facts

• Role: Monitoring Engineer

Description

Join a team delivering and improving IT infrastructure monitoring and observability services for high-scale, high-availability and security environments. You will administer and develop monitoring platforms (including Microsoft SCOM, Dynatrace, and HPE OneView), support container environments on Red Hat OpenShift, and handle alert analysis, incident resolution, and operational documentation. The engagement focuses on quality service, automation, and continuous infrastructure improvement.

Responsibilities

• Administer and develop IT infrastructure monitoring environments using Microsoft SCOM, Dynatrace, and HPE OneView

• Perform patch management for monitoring solutions

• Monitor and support Red Hat OpenShift container platforms

• Analyze alerts, diagnose issues, and resolve monitoring-related incidents

• Support capacity planning and performance/usage forecasting

• Recommend, implement, and promote monitoring, maintenance, and security best practices

• Implement infrastructure changes according to change management processes

• Provide L2 technical support and coordinate with L3 support teams

• Handle incidents and service requests escalated from L1

• Record, monitor, and update ticket statuses; ensure timely completion

• Report completed actions and maintain high-quality technical support

• Create, update, and maintain technical documentation and operating procedures

• Participate in project and coordination meetings; collaborate with cloud service teams

• Support implementation of security standards and reliability/efficiency improvements

Requirements

• Minimum 8 years of IT industry experience

• Minimum 5 years in a similar role

• Higher education (at least bachelor/engineer level)

• Experience with Microsoft SCOM

• Experience with Dynatrace

• Experience administering complex monitoring systems in heterogeneous, containerized, and cloud environments

• Very good knowledge of monitoring infrastructure optimization, tuning, and planning

• Practical experience building and automating processes with PowerShell

• Experience administering Microsoft Windows and Linux server environments

• Knowledge of virtual infrastructure administration

• Experience collaborating with multiple technical support teams and technical stakeholders

• Ability to organize work, set priorities, and handle multiple tasks in parallel

• Experience with ticketing systems; knowledge of ITIL (change, configuration, deployments)

• Proactive approach to problem-solving and service quality orientation

• Communication skills for international collaboration

• Ability to quickly learn new technologies and adapt to changing environments

• English proficiency at least B2

• (Preferred) Experience in environments with high availability, security, and IT service continuity requirements

Benefits

• Cafeteria benefits

• B2B contract

• On-site work model from the client office location

• Involvement in a project with real impact on the client’s business development direction

• Services delivered for a prestigious public institution