Senior Product Manager, Consumer Experience

Quick Facts

• Role: Senior Product Manager, Consumer Experience

• Focus: Consumer experience and customer value at scale

• Work model: Telecommuting may be permitted up to 2 days a week

Description

Design, develop, and improve software systems and application components that enhance the consumer live-event ticket experience. Analyze user requirements and system specifications, write and maintain high-quality code, and collaborate with engineers and designers to deliver measurable product outcomes. Build and scale AI-powered customer experiences using LLMs and experimentation while maintaining strong customer experience guardrails.

Responsibilities

• Analyze user requirements and system specifications to define software design approaches, data structures, and algorithms

• Write, test, and maintain source code with correctness, efficiency, and coding standards

• Develop and integrate APIs and backend services

• Debug and resolve software defects and system issues

• Implement automated unit, integration, and system tests

• Optimize performance (execution efficiency, memory usage, response times)

• Design and implement database interactions (schema, queries, data validation)

• Develop and maintain build scripts and deployment configurations

• Document designs, technical specifications, and implementation details

• Collaborate with technical teams to integrate components and resolve compatibility issues

Requirements

• Bachelor’s degree (or U.S. equivalent) in Computer Science or a related field

• 6+ years of experience as a Software Developer/Software Engineer, or in product management roles performed in those capacities

• Consistent ability to deliver customer value at scale and drive measurable product outcomes via cross-functional collaboration

• Experience working with engineers and designers using analytics and data-driven reasoning

• Ability to translate business requirements into technical specifications, user stories, acceptance criteria, and functional documentation within SDLC and Agile methodologies

• Full lifecycle ownership of software product initiatives (requirements elicitation, technical scoping, risk assessment, release planning, deployment coordination, performance measurement, post-launch enhancements)

• Experience in a global, two-sided marketplace balancing buyer and seller needs and optimizing outcomes across international markets

• Experience building and scaling AI-powered customer experiences using LLMs, natural language understanding, and experimentation frameworks

Benefits

• Equity, 401(k)

• Paid time off, paid parental leave

• Comprehensive health benefits

• Salary range: $194,000–$270,000 USD per year