Protective Services Security Supervisor

Quick Facts

• Role: Protective Services Security Supervisor (evening/night; full-time; exempt)
• Focus: Lead security operations, staffing, technologies, investigations, and protective services initiatives across assigned healthcare locations
• Regulatory: Requires California BSIS licensing/guard registration and specified training

Description

Lead and supervise protective services security operations on nights and weekends across assigned hospital locations. You will ensure security services are aligned with system standards and maintain accountability for core operational functions including site security, emergency response, incident reporting, and acute care support. You will also oversee security technologies, weapons detection and visitor management systems, investigations, and workplace violence prevention initiatives.

Responsibilities

• Actively lead security teams and oversee shift operations during evenings/nights/weekends
• Develop and implement security policies; provide training and operational integration
• Conduct daily shift reviews, incident reporting, and incident inquiries; use analytics to optimize staffing, technologies, and processes
• Oversee operation, maintenance, and effectiveness of security technologies and equipment
• Ensure security and facility security plans are current, relevant, compliant, and operationally useful
• Conduct and support risk assessments; mitigate risks based on recommendations
• Own security integration for new construction/renovations during pre-commissioning, commissioning, and project completion hand-off phases
• Oversee weapons detection and visitor management systems
• Ensure workforce compliance with regulatory, accreditation, safety, and training requirements
• Direct root cause analysis after significant incidents and implement corrective actions
• Integrate security operations into facility emergency management and incident command structure
• Lead or support workplace violence prevention program per Joint Commission and Cal/OSHA requirements
• Build and lead a high-performing security team; provide leader development and succession planning
• Manage performance of proprietary and/or contract security partners using KPIs and targets
• Administer progressive discipline and maintain fair, documented corrective action processes
• Conduct/support investigations (criminal acts, theft/property loss, assaults, workplace violence)
• Provide executive overview reporting on KPIs, trends, and action plans
• Ensure consistent, professional customer service and resolution of escalated issues
• Develop risk-based staffing plans; tailor posts/patrol instructions per site needs and incident analysis
• Standardize and ensure consistency of security functions across assigned locations
• Support protective services initiatives and compliance (Joint Commission, CMS, HIPAA, workplace violence and healthcare security rules)
• Represent protective services on multidisciplinary committees/workgroups; participate in recurring meetings
• Monitor tracking and quality control tools; recommend resource allocation improvements

Requirements

• HS diploma or GED
• 5 years of recent relevant experience
• PSO (Proprietary Security Officer) license (deadline depends on hire date)
• BSIS California Security Guard registration (Guard Card) (deadline depends on hire date)
• California BSIS regulatory training required: Power of Arrest and Use of Force (8 hours), additional hours per timelines, plus 8-hour annual refresher

Benefits

Comprehensive benefits package included.