Supervisory IT Specialist

Quick Facts

• Role: Supervisory IT Specialist (Supervisory authority for ASOS Operations and Monitoring Center)

Description

You will act as Section Chief and technical authority for an Automated Surface Observing System (ASOS) Operations and Monitoring Center, leading IT policies, procedures, and strategies for service delivery. You will integrate hardware/software/IT services, evaluate and troubleshoot integrated systems, develop or support applications and equipment selection, and ensure systems availability and backup integrity. You will also maintain NIST 800-53 cyber security requirements, coordinate resolution of ASOS trouble tickets, and supervise staff.

Responsibilities

• Lead and oversee AOMC IT policies, procedures, and strategies
• Provide technical guidance on critical IT issues and functions
• Communicate with customers to coordinate work and train technical personnel
• Lead task forces/project teams for advanced systems, software/hardware documentation, and record keeping
• Integrate hardware/software services into integrated information systems
• Analyze and evaluate integrated systems; assess vendor/employee-developed software
• Support subject matter users by developing/designing applications and assisting in equipment selection
• Oversee installation/relocation, testing, and acceptance processes
• Diagnose and resolve software, hardware, and systems management problems; manage incidents and troubles
• Maintain problem tracking and resolution databases; initiate trouble tickets
• Ensure systems availability, functionality, integrity, and efficiency
• Maintain backup systems
• Provide technical and administrative supervision; coordinate with stakeholders to ensure timely ticket resolution
• Manage operations and maintenance activities to meet performance standards
• Maintain cyber security requirements aligned to NIST 800-53 and advise the ASOS program

Requirements

• U.S. citizenship
• Suitable for federal employment based on background investigation
• Selective Service registration (if applicable)
• Moderate Risk Security Clearance
• Emergency Employee readiness for operational support during emergencies (including possible relocation)
• Shift work may be required
• Telework allowed episodically/periodically per agency policies
• Specialized experience: planning/coordinating/implementing IT projects/programs and related IT products/services; planning integrated systems/software/hardware; providing technical guidance to others (GS-14 requires one full year of specialized experience equivalent to GS-13)

Benefits

Comprehensive U.S. federal employee benefits package (eligibility depends on position type).