Staff Action Control Specialist

Quick Facts

• Role: Staff Action Control Specialist (NORAD/USNORTHCOM staff actions and workflow support)

Description

Provide staff action and workflow management support to senior command leadership and the Office of the Secretariat within NORAD/USNORTHCOM. Serve as a subject matter expert on DoD task and workflow management systems, advising on information management process improvements using BPM tools. Track, prioritize, and resolve sensitive and time-critical actions and coordinate leadership documents with proper security markings and policy compliance.

Responsibilities

• Execute task management and workflow management policies, procedures, and programs.

• Manage Combatant Command (CCMD) task and workflow management staff actions.

• Administer, troubleshoot, and optimize task management software systems (including ETMS2).

• Facilitate cross-command communication and coordination; resolve sensitive, time-critical actions.

• Analyze and evaluate administrative and operational issues; prepare, review, and coordinate documents for senior leadership.

• Advise command information leadership using BPM tools and methodologies (e.g., CPI, BPR) to improve processes.

Requirements

• U.S. citizenship

• Top Secret clearance required and maintained

• Compliance with DoD Air Force civilian drug testing program requirements (TDP)

• Cyberspace Workforce qualification requirements (foundational within 9 months; resident within 12 months) or an approved waiver

• GS-11: at least 1 year specialized experience at GS-09 (or qualifying education/combination)

• GS-12: at least 1 year specialized experience at GS-11

• Demonstrated ability to manage task/workflow systems and coordinate sensitive, time-critical actions with correct security markings

• Demonstrated ability to analyze complex administrative/operational issues and ensure compliance in leadership documentation

• Male applicants must be registered for Selective Service (if applicable)

Benefits

Comprehensive federal benefits package; eligibility depends on position type and whether the role is full-time, part-time, or intermittent.