Health System Specialist

Quick Facts

• Reports to the Ambulatory Care Operations Director (ACOD) and Group Practice Manager (GPM)
• Supports ambulatory care services and Community Based Outpatient Clinics (CBOCs) to improve access to care
• Work schedule: Monday–Friday, 0800–1630; ad-hoc telework may be authorized

Description

The Health System Specialist assists ambulatory care leadership to improve timely access to care and increase patient satisfaction. The role consults with staff at all levels, standardizes clinic operations and key business processes, and supports contingency planning for access. It also extracts, analyzes, and validates data from multiple healthcare databases to enable performance tracking and treatment impact assessments.

Responsibilities

• Consults, advises, and educates employees and management on methods to make health care operations more effective and efficient
• Manages and resolves conflicts to minimize negative personal impact
• Assists with the development of clinic contingency plans for access
• Re-engineers clinical business processes to improve clinical efficiency and documentation
• Optimizes and standardizes clinic operations and key business processes (staffing, training, technology, and infrastructure)
• Develops and/or oversees information tools for patient care (e.g., patient registries) and performance tracking
• Extracts, analyzes, and provides data to assess treatment impacts (clinical endpoints, health status outcomes, usage/utility estimates, and population characteristics)
• Pulls reports and presents findings from multiple databases
• Conducts special studies and trend analysis; identifies required data elements and ensures accuracy
• Validates data integrity/quality for access reports and inputs (e.g., DSS, PCMM, panel sizes, provider schedules)
• Collects and interprets data from multiple sources to identify deficiencies, determine root causes, and recommend corrective actions

Requirements

• U.S. citizenship
• Complete all required application steps, including the online assessment
• Subject to urinalysis drug screening prior to appointment (testing-designated position)
• Selective Service registration required for males born after 12/31/1959
• Subject to background/security investigation
• Complete online onboarding and provide acceptable identification (REAL ID compliant by May 7, 2025)
• Participation in the seasonal influenza vaccination program is required
• Serve a 1-year probationary period or a 2-year trial period
• Meet GS-11 or GS-12 qualification requirements by the closing date, including specialized experience or qualifying education (or an approved combination)
• For current Federal employees: meet applicable Time-in-Grade requirements

Benefits

A career with the U.S. government includes a comprehensive federal benefits package. Eligibility depends on the type of position held (full-time, part-time, or intermittent).