IT Support Specialist (Level 1)

Quick Facts

• Role: IT Support Specialist (Level 1)

• Focus: first-line internal IT support, device setup, and identity/access management assistance

Description

You will provide Level 1 IT support to employees at assigned company locations and act as the first point of contact for IT incidents and requests. In addition to user support and device preparation, you will participate in managing user accounts, access, and parts of Identity & Access Management, working across Microsoft 365 and Microsoft Entra ID. Work is coordinated through the Service Desk and you will collaborate with L2/L3 specialists for complex cases.

Responsibilities

• Handle L1 IT requests and incidents for users at designated sites

• Identify problems, guide users, and coordinate next steps with the relevant IT teams

• Prepare, configure, hand over, and receive laptops, workstations, mobile devices, and accessories

• Troubleshoot standard issues in Windows, Microsoft 365, MS Office apps, Outlook, Teams, printers, peripherals, and connectivity

• Support onboarding and offboarding (equipment preparation and basic workspace setup)

• Maintain IT asset records, replacements, basic checks, and inventory

• Assist with planned workplace and equipment changes at locations and support additional sites as needed

• Participate in user account lifecycle processes (create, change, disable) according to approved procedures

• Support sign-in, passwords, and multi-factor authentication (MFA)

• Process standard access requests to applications/services based on assigned permissions and approvals

• Perform basic account and access checks in Microsoft Entra ID or Active Directory

• Collaborate with IAM specialists on more complex identity/access issues

• Participate in testing and improving automated identity/access management processes

• Log and update incidents and requests in the Service Desk

• Communicate progress to users and ensure timely escalation of complex cases

• Work with L2/L3 specialists on diagnosis and resolution

• Contribute to knowledge base articles, guides, and standard operating procedures

• Identify recurring requests suitable for self-service or automation

Requirements

• Basic orientation in IT with strong familiarity with Windows

• Knowledge of Microsoft 365 and MS Office

• Ability to troubleshoot common technical issues or willingness to learn quickly

• Interest in managing user accounts, access, and corporate IT systems

• Strong communication skills with non-technical users

• Professional and patient conduct as a first contact point for internal IT

• Attention to detail when handling user data, access, and IT equipment

• Ability to work independently on standard tasks and escalate complex issues

• Willingness to learn new technologies and follow shared procedures

• Valid B driver’s license with willingness to travel between assigned locations

• Good Czech and English for working with technical documentation

Benefits

• Opportunity to work in a newly built internal IT support team

• Mix of hands-on user support and identity/access work

• Learn broader corporate IT operations and grow toward specialized IT paths

• Collaboration with experienced IT Operations and other technology teams

• Involvement in automation and continuous improvement of IT services

• Support for professional training and further career development

• Stable environment within a well-established technology group