IT Support & Workplace Specialist

Quick Facts

• Role: IT Support & Workplace Specialist (m/w/d)
• Focus: 1st-level support and workplace environment

Description

You will be the first point of contact for employees with IT questions and technical issues. You will analyze and resolve incidents in 1st-level support, both remote and on-site, while ensuring smooth daily operations and administering users, permissions, and access. You will also support and manage the workplace environment, from Microsoft 365 accounts to smartphones, telephony, and end-user hardware.

Responsibilities

• Act as first point of contact for employees’ IT inquiries and technical challenges
• Handle and resolve 1st-level support incidents (remote and on-site)
• Monitor and maintain IT systems to ensure daily operational stability
• Administer users, permissions, and access
• Participate in IT projects and take ownership of assigned tasks
• Manage the workplace environment (Microsoft 365 accounts, smartphones, cloud telephony, and client hardware)

Requirements

• Completed IT training (e.g., Fachinformatiker for Systemintegration) or comparable qualification
• Ideally initial experience in IT support, service desk, or systems administration
• Strong knowledge of Windows, Microsoft 365, and Active Directory; Entra ID knowledge is a plus
• Analytical mindset for diagnosing root causes and implementing sustainable solutions
• Confident German (at least C1) and good English skills
• Independent, structured, and solution-oriented work approach
• Responsibility, service orientation, and team spirit
• Openness to new technologies and continuous professional and personal development

Benefits

• Flexible working hours and mobile work
• Flat hierarchies, quick decision paths, and self-responsibility
• Company accident insurance with private coverage
• Regular company events
• Attractive compensation and a comprehensive benefits program
• Solid onboarding and varied tasks