Senior EUC Manager

Quick Facts

• Role: Senior EUC Manager

• Focus: End-User Computing (EUC) roadmap, endpoint infrastructure, and service operations

Description

Lead and manage the EUC roadmap to deliver a high-quality end-user experience for 35,000+ employees and partners across international markets. You will drive optimized technology deployments, provide technical leadership for EUC architecture and endpoint infrastructure, and oversee outsourced support services. Own a business-critical internal EUC product and define product capabilities and long-term technology direction.

Responsibilities

• Define and manage the EUC roadmap and ensure successful, optimized technology deployments and changes aligned with business needs

• Ensure the EUC environment delivers capability, flexibility, and simplicity

• Provide technical leadership for EUC architecture and endpoint infrastructure

• Own a business-critical internal product used daily by 35,000+ employees and partners

• Define required product capabilities and long-term technology direction

• Maintain and support the EUC service and act as an escalation point

• Manage and coordinate outsourced support teams

• Manage service transitions between providers, ensuring seamless handover and uninterrupted delivery

• Evaluate and select new EUC products, configurations, and solutions

• Create, review, and approve technical design changes

• Collaborate with Cyber Security, Procurement, Privacy, vendors, and other stakeholders to ensure compliance

• Understand the current technology landscape and identify improvement opportunities

• Manage vendors and outsourced partners against contract obligations, service levels, and costs

• Manage licensing, subscriptions, and support budgets and optimize costs within the Enterprise Agreement

• Ensure compliance with architecture and technology governance processes

• Develop and promote EUC standards and best practices

• Communicate detailed technical information to business stakeholders and technical teams

• Apply analysis, research, and problem-solving to resolve complex technical issues

Requirements

• 5+ years of relevant technical IT experience

• 5+ years hands-on experience with Microsoft Intune in large-scale environments (10,000+ users)

• Strong knowledge of Windows 10/11 deployment and management

• Hands-on experience with Windows Autopilot

• Experience deploying and managing Microsoft 365 Apps using Microsoft Intune/Office Portal

• Strong knowledge of Entra ID/Azure AD and Active Directory

• Experience in large, geographically distributed organizations

• Experience managing/coordinating outsourced/offshore support teams

• Proven experience managing service transitions between service providers

• Understanding of ITIL and process documentation requirements

• Understanding of Microsoft licensing models and user licensing SKUs

• Commercial awareness: budgets, contracts, and licensing cost management

• English at B2 level or higher

• Strong analytical, problem-solving, and communication skills

Benefits

• Hybrid work from Warsaw

• Up to 160 PLN/h net on B2B

• Private healthcare package

• Access to MyBenefit cafeteria platform

• Convenient payment arrangement

• 14-day invoice payment term