IT Service Owner

Quick Facts

• Role: IT Service Owner

• Location: Kraków (hybrid; 6 office visits/month)

• Employment: Full-time (B2B or Contract of mandate available)

Description

Own end-to-end control of IT applications, services, and infrastructure—ensuring successful operation and continuous improvement. Drive governance processes and compliance with IT control and FIM requirements, plan service needs (e.g., evergreening, capacity upgrades, vulnerability management), and manage IT control tasks within timelines. Act as an escalation point for stakeholders, maintain audit-ready controls, and own resilience and stability outcomes including backup/restore and DR testing.

Responsibilities

• Ensure effective end-to-end application, service, and infrastructure control

• Perform service operations and continuous service improvement

• Follow governance and compliance processes for IT Controls and FIM requirements

• Plan service requirements: evergreening, capacity upgrades, vulnerability management, and growth

• Coordinate and execute IT Control tasks, including resourcing and escalation when needed

• Serve as contact/escalation point for assigned services

• Maintain control, risk, and audit readiness: evidence on time, closure of findings, and control improvements

• Collaborate with cross-functional teams (other Service Owners, POD, Risk & Control Officers, SSP Leads, Cyber Security)

• Review inventory tools regularly to keep service/application information accurate

• Stay current on IT Control and Governance processes; provide information to colleagues

• Own resilience and stability outcomes: backup/restore, DR testing, major incident coordination, project delivery

• Govern change and release readiness; ensure operational acceptance criteria are met for go-lives

Requirements

• At least 5 years of experience in IT Service Management

• Very good knowledge of ITIL methodologies, especially SLM, Service Continuity, Information Security Management, and Change Management

• Good understanding of IT infrastructure and architecture and risk/issue management

• Ability to build strong stakeholder relationships

• Demonstrated experience delivering added value initiatives

• Strong experience with governance and compliance processes

• Ability to negotiate, lead conversations, and present to senior leadership

• Proven experience with IT Controls and control frameworks, including access, change, vulnerability/patching, logging, backup/DR, plus KPI reporting to reduce breaches and repeat findings

• Can-do attitude; capable of working with minimum guidance

• Team player; open to share knowledge and adapt

• Good knowledge of IT technologies and operational environments

• Good knowledge of Windows, Linux, and/or Oracle

• Strong English communication skills

Benefits

• Medicover medical care

• Medicover dental care

• Medicover Benefits platform

• Medicover Sport card

• Referral Program

• Layette for a newborn employee’s child

• Group life insurance

• Pension scheme

Additional guarantees

• Access to professional certifications with technology partners (e.g., Google, ISTQB)

• Access to relevant industry events

• Access to the Knowledge Sharing Program

• Access to the Referral program