IT Project Manager (Business Process Transformation)

Quick Facts

• Role: IT Project Manager focusing on business process transformation with a digital service/request platform

• Focus: operational requests, structured communication, reporting, and readiness for future automation

Description

Lead an IT project to implement a digital platform for managing operational requests and improving communication between internal teams and external business partners. The initiative replaces fragmented manual processes with a structured solution to boost process efficiency, data visibility, and service quality, while enabling better reporting on recurring issues and paving the way for future automation.

Responsibilities

• Coordinate collaboration between business stakeholders, internal IT teams, and external implementation partners.

• Develop and maintain project plans, milestones, and delivery schedules in line with agreed objectives.

• Oversee project scope, budget, timelines, quality, and performance indicators.

• Coordinate business acceptance testing, monitor outcomes, and support issue resolution.

• Organize end-user training and facilitate adoption of new processes and systems.

• Manage post-implementation support, knowledge transfer, and transition to business-as-usual operations.

• Identify and manage project risks, dependencies, and delivery challenges.

• Prepare progress reports and present project status, risks, and key decisions to senior management and governance bodies.

• Ensure alignment between business requirements, technical delivery, and operational readiness throughout the project lifecycle.

Requirements

• Experience managing IT projects involving system implementation and business process transformation.

• Proven ability to coordinate internal stakeholders, external vendors, and multidisciplinary teams.

• Understanding of project planning, budget control, risk management, quality assurance, and performance reporting.

• Experience coordinating user acceptance testing, training, change adoption, and post-implementation activities.

• Strong organizational, communication, and stakeholder management skills.

• Ability to translate business needs into delivery priorities and coordinate technical and business teams.

• Good command of English.

Benefits

• Digitize and standardize the handling of operational requests.

• Improve communication, traceability, and resolution of incoming inquiries.

• Increase process accuracy and reduce repeated corrections.

• Reduce manual workload and improve operational efficiency.

• Enable data-driven analysis of recurring issues and performance trends.

• Create opportunities for further process improvement and intelligent automation.