1st-Level IT Support Specialist (Helpdesk)

Quick Facts

• Role: 1st-Level IT Support Specialist (Helpdesk)

Description

You are the first point of contact for pharmacy customers and handle requests related to an apothecary management system. You analyze and resolve issues independently or forward them to the responsible team, documenting and processing all incoming inquiries via phone, email, and eSupport. You also perform troubleshooting by phone and through remote support and set up, install, and configure software and hardware.

Responsibilities

• Act as the first-line contact for customer inquiries
• Document and manage incidents from multiple channels (phone, email, eSupport)
• Troubleshoot problems via phone and remote support
• Set up, install, and configure software and hardware

Requirements

• IT training (e.g., Fachinformatiker für Systemintegration or comparable qualification)
• Experience in IT support with ticketing and remote tools
• Very good German skills in speech and writing
• Strong engagement and hands-on problem-solving mindset
• Team-oriented working style
• TI (Telematics Infrastructure) knowledge is desirable

Benefits

• Flexible working hours and mobile work
• Christmas bonus
• Meal voucher/card (Sachbezugskarte)
• Support for fitness and mobility offerings