IT Support Specialist (First-Level)

Quick Facts

• First-level IT Support role (on-site, full-time)
• First point of contact for customer IT issues (phone and digital)
• Practical onboarding with experienced colleagues

Description

You’ll work in a First-Level IT Support team handling customer inquiries and IT challenges. Responsibilities include analyzing and processing incoming tickets, documenting requests, and escalating to second- or third-level support when necessary.

Responsibilities

• Be the first point of contact for customers with IT issues (telephone and digital)
• Analyze and handle incoming tickets; forward to Second- or Third-Level Support when needed
• Document and process requests in the ticketing system
• Support regional business customers and occasionally private customers
• Depending on your development, conduct customer visits in the region

Requirements

• Training as Fachinformatiker or Kaufmännischer Informatiker
• Strong interest in IT, learning mindset, and willingness to grow
• Structured working approach and good self-organization
• Friendly, respectful demeanor with customers
• Very good German skills in speech and writing
• Willingness for regional mobility; driving license class B preferred

Benefits

• 30 days of paid vacation
• Flexible work with the possibility of home office in the future
• Training and professional development opportunities
• Company fitness program
• Paid lunch
• Employer-provided savings benefits including company pension plan
• Possible support with finding accommodation
• After-work events and parties
• After the probation period: monthly fuel voucher