German 1st Line Support Specialist

Quick Facts

• Role: German 1st Line Support Specialist
• Support channels: phone, email, ticketing tools

Description

Provide first-line IT support to users across Europe by answering queries and troubleshooting issues during day-to-day operations. Document and log every interaction in a ticketing tool, and escalate unresolved problems to the appropriate teams. Maintain and improve customer satisfaction through responsive, customer-focused communication.

Responsibilities

• Answer support queries via tools, phone, and email
• Maintain daily contact with users across Europe
• Resolve partner IT issues that occur during office work
• Document and log calls in the ticketing tool
• Delegate unresolved issues to competent teams
• Maintain and improve customer satisfaction level

Requirements

• Good command of German and English (minimum B2 level)
• 6–12 months of experience in a similar role
• Ability to ask the right questions to identify customer needs and technical issues
• Excellent communication skills and a customer-focused mindset
• Proficiency in MS Office applications
• Practical experience providing first-line technical support and resolving basic IT issues

Benefits

• Private medical care
• Co-financing for the sports card
• Constant support of a dedicated consultant
• Employee referral program