German Speaking First-Line Support Specialist

Quick Facts

• Role: German speaking First-Line Support Specialist

• Focus: First-line IT support, ticketing, issue resolution, and customer communication

Description

You will handle support requests from users across Europe via tools, phone, and email. The role involves resolving basic IT issues for partners, documenting and logging cases in a ticketing tool, and escalating problems that cannot be solved at first level. You’ll help maintain and improve customer satisfaction through clear, customer-focused communication.

Responsibilities

• Answer support queries via tools, phone, and email

• Maintain daily contact with users across Europe

• Resolve IT issues occurring during office work

• Document and log calls in the ticketing tool

• Delegate/escalate unresolved issues to the responsible teams

• Maintain and improve customer satisfaction

Requirements

• Good command of German, English, and Polish (minimum B2 level)

• At least 12 months of experience in a similar role

• Ability to ask the right questions to identify and understand customer needs and technical issues

• Excellent communication skills and customer-focused mindset

• Proficiency in MS Office applications

• Practical experience providing first-line technical support and resolving basic IT issues

Benefits

• Private medical care

• Co-financing for the sports card

• Constant support of a dedicated consultant

• Employee referral program