Customer Support Specialist (Czech/Slovak)

Quick Facts

• Role: Customer Support Specialist (Czech/Slovak)

• Location: Sofia, Bulgaria (relocation required)

• Schedule: Monday–Friday, 09:00–18:00

• Training: Paid 3-week training

• Start: Ideally 9 November or later

Description

Provide customer support to Slovak customers through phone, email, and chat. Handle standard e-commerce customer support requests and deliver high-quality service. Work in an international environment, with an option to work from home while being required to be physically in Bulgaria when needed.

Responsibilities

• Provide customer support to Slovak customers via phone, email, and chat

• Perform standard e-commerce customer support

• Resolve customer requests and ensure quality service

Requirements

• Excellent command of Czech or Slovak

• Communicative knowledge of English

• Good communication skills

• Interest in customer service and willingness to help customers

• Willingness to relocate to Bulgaria

Benefits

• Gross monthly salary: €1,534

• Relocation bonus: €1,200 gross (paid in two installments)

• Flight reimbursement to Bulgaria

• 21 days of free accommodation after arrival

• Assistance finding long-term housing

• Paid 3-week training

• Modern office in Sofia

• Work-from-home option (with requirement to be physically present in Bulgaria)