Salesforce Commercial Data & Systems Lead

Quick Facts

• Role: Salesforce Commercial Data & Systems Lead (Salesforce.com solution expert)

• Focus: End-to-end ownership and optimization of Salesforce applications across sales, customer service, field service, portals, and related solutions

Description

You will cover and lead all Salesforce.com applications deployed within the organization, ensuring processes, data, and system usage align with business needs. The role includes conducting gap analyses, owning a consolidated Salesforce roadmap across business units and countries, and driving requirement, testing/UAT, and change management for CRM enhancements. You will also pioneer AI usage and strengthen adoption through training, a super-user network, and continuous improvement of CRM and reporting ecosystems.

Responsibilities

• Conduct gap analyses to identify discrepancies and support digital transformation initiatives

• Own a consolidated Salesforce roadmap balancing business impact, user needs, dependencies, and capacity

• Manage end-to-end requirement processes (documentation, validation, stakeholder alignment)

• Create user stories, process documentation, and training materials for business and technical teams

• Coordinate and execute testing, UAT, and change management for CRM enhancements

• Encourage and pioneer AI implementation across sales and customer solution processes

• Establish a country super-user network, deliver role-based training, and monitor adoption

• Collaborate cross-functionally with IT, business teams, and external partners to improve CRM and reporting ecosystems

• Support data cleaning and preparation during implementations (customer data, installed base, service contracts)

• Oversee Salesforce structure, processes, and data; define development requirements

• Analyze, map, and optimize sales/commercial operations processes for data consistency, standardization, automation, and user experience

Requirements

• Minimum 2 years of Salesforce Power-user experience in a similar role in an international environment

• Strong understanding of Sales Cloud, Service Cloud, and Salesforce Field Service

• Analytical approach and data management support competencies

• English at least B2; Czech is an advantage

• Digital literacy (Windows, CRM systems)

• Communication skills

• Experience with project management and organizational skills

• Problem-solving skills and adaptability

• Time management and prioritization

Benefits

• Opportunity to work in an international team with global coverage

• Professional education and development

• Competitive salary and broad benefits (company kindergarten, extra holiday days, Benefit Plus cafeteria system, flexible working hours, work from home, Multisport card, meal vouchers, 13th salary, pension insurance)