Senior Salesforce Platform Lead

Quick Facts

• Role: Senior Salesforce Platform Lead

• Focus: Architecture, implementation, and enablement across Sales Cloud, Service Cloud, and Account Engagement

Description

Lead the architecture, operation, and ongoing improvement of the Salesforce platform, focusing on Sales Cloud, Service Cloud, and Account Engagement. You will introduce and expand Service Cloud, strengthen marketing automation and lead-management processes, and optimize sales steering, forecasting, pipeline management, and CRM processes for national and international teams. You will also ensure data quality and reporting across the customer journey and enable sales, marketing, and service teams through practical training.

Responsibilities

• Technical and functional responsibility for Salesforce platform architecture, operations, and further development (Sales Cloud, Service Cloud, Account Engagement)

• Independently roll out and evolve Service Cloud; expand marketing automation and lead-management processes

• Optimize sales steering, sales forecasting, pipeline management, and CRM processes for national and international sales

• Design and implement configurations, Salesforce Flows, automations, and custom adaptations; manage external partners for complex integrations

• Ensure data quality, reporting, and meaningful analytics across the customer journey—from lead and opportunity to service cases

• Advise, train, and enable teams in sales, marketing, and service; prioritize requirements and support future team development

Requirements

• Degree in (Business) Informatics or equivalent qualification with strong practical experience

• Multi-year, comprehensive Salesforce experience, ideally from consulting and implementation projects—especially with Sales Cloud and Service Cloud

• Proven experience independently conceiving, introducing, and further developing complex Salesforce solutions

• Strong knowledge of Salesforce configuration, Flow Builder, automation, data models, and reporting (development experience is a plus)

• Sound understanding of forecasting and sales processes, plus marketing, service, and complaints processes; ability to train business teams in practice

• Structured, independent way of working with architectural mindset; confident collaboration with external implementation partners (Salesforce certifications desirable)

• Very good German and English communication skills (written and spoken)

Benefits

• Collegial and supportive work environment

• Competitive compensation

• Regular team events and company celebrations

• In-house cafeteria