Senior Salesforce Administrator (Sales Cloud / Service Cloud)

Quick Facts

• Role: Senior Salesforce Administrator (Sales Cloud / Service Cloud)

Description

You will administer and continuously improve a Salesforce platform, focusing on Sales Cloud and/or Service Cloud. The role includes configuring Salesforce (custom objects, page layouts, Lightning pages, Flows), building and optimizing reports and dashboards, and managing users, roles, permissions, and profiles. You will also support integrations with adjacent systems and provide 2nd/3rd level support for business teams.

Responsibilities

• Administer and continuously develop the Salesforce platform

• Create and optimize reports, dashboards, and analyses for different business units

• Analyze, design, and implement business requirements using Salesforce standard features and low-code tools such as Flows

• Support and improve sales, service, and marketing processes in Salesforce

• Manage users, permissions, roles, and profiles

• Assist with system integrations and handle 2nd- and 3rd-level support requests

• Create and maintain technical and functional documentation and contribute to CRM landscape projects

Requirements

• 3+ years of professional experience as a Salesforce Administrator, Salesforce Consultant, or comparable role

• Completed degree in Computer Science, Business Informatics, or a comparable qualification

• Strong Salesforce administration and configuration knowledge (Custom Objects, Page Layouts, Lightning Pages, Flows, permission model, Reports, Dashboards)

• Experience with Salesforce Sales Cloud and/or Service Cloud

• Technical understanding of data models, interfaces, integrations, and cross-system dependencies

• Experience gathering, analyzing, and implementing business requirements with a structured, independent, communication-oriented approach

• Very good German and good English skills (written and spoken)

Benefits

• Permanent employment contract

• Flexible working hours and up to two days of mobile work per week

• Company-paid supplemental health insurance

• Employee discounts on internal products and services, especially precious metals

• EGYM Wellpass, bike leasing, free parking, and additional workplace amenities (charging points, refreshments)

• Onboarding buddy system

• Regular team breakfasts and fresh fruit