Salesforce CRM Solution Consultant

Quick Facts

• Role: Salesforce CRM Solution Consultant

Description

You will support the design and build of a centralized Salesforce CRM that replaces multiple distributed solutions. The project covers Sales Cloud and Service Cloud initially, with later stages including Marketing Automation, plus enterprise integrations and data flow architecture. After go-live, you will help develop and maintain the platform internally.

Responsibilities

• Co-create the target CRM concept and Salesforce-based solution

• Facilitate workshops with business stakeholders and translate needs into system requirements

• Recommend Salesforce capabilities based on business value and target architecture

• Design, configure, and develop Sales Cloud and Service Cloud

• Define and optimize sales, service, and customer/partner relationship processes

• Specify functional and non-functional requirements and prepare solution documentation

• Co-design Salesforce integrations with ERP, data platforms/warehouses, marketing solutions, and other supporting systems

• Participate in data modeling, data migration, and solutions supporting Customer 360

• Work closely with the implementation partner and architects; oversee solution quality

• Perform system testing, integration testing, and UAT

• Contribute to the CRM roadmap and prioritize changes

Requirements

• Minimum 2–3 years of Salesforce experience

• At least 2 completed Salesforce implementations where you were a consultant/functional lead/key client team member

• Very good knowledge of Salesforce Sales Cloud and Service Cloud

• Ability to connect system knowledge with business processes and recommend the best solution

• Experience running workshops with business users

• Ability to model and optimize business processes

• Practical integration experience (Salesforce with ERP, data warehouses, middleware, or integration platforms) is an advantage

• Experience with Customer 360, Master Data Management, or building central customer master data is an advantage

• Ability to independently identify problems and argue proposed recommendations

• Ability to work effectively in large, complex organizations with varying business needs

• Salesforce Consumer Goods Cloud knowledge is an advantage

Benefits

• Opportunity to help shape the central CRM from the design phase onward

• High autonomy with room to propose your own solutions

• Continued platform development after the main implementation stage

• B2B collaboration