German-Speaking IT Support Specialist

Quick Facts

• Onsite in Wrocław
• First point of contact for German-speaking users
• First-level IT support with growth opportunities

Description

As a German-Speaking IT Support Specialist, you will support German-speaking end users by handling IT incidents and service requests via phone, email, and ticketing. The role focuses on troubleshooting Windows client issues and supporting Microsoft 365/Office tools (including Outlook, Teams, OneDrive, and SharePoint) while following IT service processes and SLAs.

Responsibilities

• Receive, classify, prioritize, and process IT incidents and service requests
• Provide first-level support for Windows clients, Microsoft 365, Office applications, Outlook, Teams, printers, network access, and standard business software
• Troubleshoot common Windows client issues using a structured approach
• Handle user account tasks: password resets, account unlocks, and access permissions; perform basic Active Directory activities
• Assist with Microsoft 365 services (OneDrive sync, SharePoint access, and common application issues)
• Perform initial connectivity checks (IP addressing, DHCP, DNS, VPN, network access)
• Document troubleshooting steps, resolutions, and user updates in the ticketing system
• Prioritize by business impact and urgency; keep users informed
• Escalate complex cases to 2nd Level Support or specialist teams
• Support remote troubleshooting, client rollouts, and standard IT onboarding
• Follow defined IT service processes, SLAs, and quality standards

Requirements

• C1-level German language skills (or higher)
• Initial professional experience in IT support/service desk/helpdesk
• Good understanding of Windows 10/11 and Microsoft Office/Microsoft 365
• Basic knowledge of Active Directory and user account/password/access administration
• Basic networking knowledge (IP addressing, DHCP, DNS, VPN, network connectivity)
• Systematic troubleshooting approach and ability to perform initial issue resolution
• Strong service orientation and professional communication by phone and in writing
• Structured, reliable, solution-oriented work style
• Willingness to learn new systems, tools, and customer IT environments

Benefits

• Collaboration with German-speaking customers and an international IT service team
• Modern IT service processes and professional customer environment
• Development opportunities toward 2nd Level Support, Field Service, System Administration, or Service Management
• Collaborative team at the Wrocław onsite location
• Varied responsibilities in an international IT support environment
• Fair compensation and long-term career perspective