IBM i Developer

Quick Facts

Role: IT Application Specialist – E-Commerce & ITSM (IBM i Developer context)

Focus: Application management, operations, and IT service management for online shop and digital services

Work model: Flexible working hours with mobile work up to 2 days/week

Benefits: 30 days vacation, onboarding program, company pension, employee discounts, JobRad, and individual training programs

Description

Handle incidents and service requests for the online shop and other digital services, coordinating resolution with development, Product Owners, and external partners. Support operations for shop content and data (product data, prices, CMS, PIM, and interfaces) and manage selected business applications such as Jira and Confluence. Continuously improve an ITSM-based operations model by documenting known errors, building knowledge for self-service/first-level support, and reducing manual repeat work through automation.

Responsibilities

• Process and prioritize incidents and service requests for the online shop, app, and other digital services
• Resolve known disruptions independently or coordinate handover to development, Product Owners, or external partners
• Support operations for the shop and digital platforms including product data, prices, CMS, PIM, and interfaces
• Manage selected business applications (Jira, Confluence) and coordinate requirements, optimizations, and bug fixes for CMS/PIM solutions
• Document known errors and technical findings; build support and business knowledge and help expand self-service and first-level support
• Ensure recurring incidents are transitioned into problem management with a focus on sustainable solutions
• Co-develop the ITSM-based operations model with the team, identify automation/optimization opportunities, and reduce manual repetitive work
• Collaborate in an interdisciplinary product team with Product Owners, project leads, and application/operations stakeholders

Requirements

• Experience in technical support, application operations, IT service management, or digital service operations
• Ideally experience with ITSM/ITIL processes such as Incident, Problem, and Change Management
• Ability to quickly understand technical and functional relationships and perform structured issue analysis
• Working knowledge of ticketing systems such as Xurrent, Jira, or comparable tools
• Interest in e-commerce, digital platforms, modern application landscapes, and agile development collaboration
• Strong ability to document and communicate complex error situations and prioritize pragmatically
• Motivation to understand root causes, structure knowledge, and drive sustainable solutions
• Commitment to continuously improve process quality, service quality, and operational efficiency

Benefits

• 37.5 hours/week, 30 days vacation
• Flexible working hours and mobile work (2 days/week)
• Onboarding program with structured individual training
• Company pension, employee discounts, JobRad (private use), and personalized training programs