Senior Application Manager (Business Applications / ITIL)

Quick Facts

• Role: Senior Application Manager (Business Applications / ITIL)

Description

Own the stable, secure, and efficient operation of business applications across the full application lifecycle. Act as IT Application Owner and provide application-related second-level support, including root-cause analysis and sustainable corrective actions. Partner with business teams to capture and prioritize requirements, plan tests and releases, and implement security, privacy, archiving, and governance requirements.

Responsibilities

• Ensure reliable operations of the supported business applications throughout the application lifecycle.
• Act as IT Application Owner to maintain stable and secure application operations.
• Support business areas and Data Owners with requirements for data quality, permissions, and compliance.
• Deliver application-related second-level support, including cause analysis, coordination with manufacturers, and deriving long-term measures from recurring incidents.
• Collaborate with business departments to capture, prioritize, and implement requirements; advise on process optimization.
• Plan and coordinate testing, training, releases, and rollouts of new functionality.
• Participate in IT and digitalization projects and manage external service providers, software manufacturers, and implementation partners.
• Implement application-related requirements for information security, data protection, archiving, and internal governance; monitor them with the responsible specialist units.
• Maintain technical and functional documentation and foster knowledge transfer within the organization.

Requirements

• Degree in Computer Science, Business Informatics, or Business Administration with an IT focus, or comparable vocational training with relevant experience.
• At least 5 years of experience in application management, business application support, IT consulting, or a similar IT/business interface role.
• Experience supporting and developing business applications (CRM, ECM/DMS, workflow, ERP-adjacent systems) and strong understanding of business processes.
• Ability to gather, analyze, and implement business requirements with business departments, key users, and external providers.
• Knowledge of IT service management processes: Incident, Problem, Change, and Release Management (ideally ITIL).
• German proficiency of at least C1 and good English skills in speech and writing.
• Strong communication and coordination skills with a structured, solution-oriented approach.

Benefits

• Tariff-based compensation with four special payments annually
• Flexible working hours (Gleitzeit)
• 30 vacation days
• 35-hour workweek
• Bike leasing
• Monthly voucher card
• Corporate benefits
• Company pension contributions
• Support for professional and personal development, varied tasks, and career advancement opportunities