IT Support Specialist (Onsite)

Quick Facts

• Full-time, permanent onsite role in Lüneburg
• Works within an IT support team at the client site

Description

You will provide personal onsite IT support for end users, analyzing and resolving hardware and software problems. The role includes Active Directory account and permission administration, network device troubleshooting, and handling incidents through documentation and escalation to 2nd-level support. You will also support PC/peripheral/networked system installation and workplace moves (IMAC), while ensuring security requirements are followed.

Responsibilities

• Provide onsite IT support to users
• Analyze and resolve hardware and software issues
• Repair defective hardware components and replace parts
• Manage user accounts, access rights, and security settings in Active Directory
• Process, document, and escalate incidents in 2nd-level support
• Troubleshoot issues with network devices
• Coordinate with external vendors and technical contacts
• Support planning, installation, and commissioning of PCs, peripherals, and network-based systems
• Support implementation of security requirements and administrative procedures during workplace moves
• Install, configure, and test hardware in IMAC processes (Install, Move, Add, Change)
• Document all changes, measures, and solutions carefully

Requirements

• Fluent German and English (spoken and written)
• Minimum 2 years of onsite support experience or comparable education and relevant work experience
• Solid knowledge of Microsoft Office 365
• Experience administering Active Directory, user accounts, and permissions
• Good basic knowledge of networks and network components
• Ability to independently analyze and fix hardware problems
• ITIL V3 Foundation certification is desirable
• Microsoft operating system or Microsoft Office certifications are beneficial
• Strong teamwork and analytical thinking
• Open, positive, resilient personality
• High service orientation and strong customer awareness
• Excellent interpersonal and communication skills
• High adaptability to an evolving IT landscape
• Willingness to continuously learn and adopt new technologies
• Independent, structured, and results-driven work approach
• Class B driver’s license required

Benefits

• Vacation and Christmas bonuses
• 30 days of annual vacation
• Individual onboarding
• Diverse training opportunities
• Regular working hours with trust-based working time
• Access to an AI hub and global network for AI innovation
• Career and development opportunities
• Corporate benefits
• Employee referral program