IT Support Specialist (1st/2nd Level)

Quick Facts

• Role: IT Support Specialist (1st/2nd Level)

• Scope: 1st and 2nd level IT support, including Microsoft 365 administration

Description

You will provide 1st and 2nd level IT support, handling user requests and troubleshooting across hardware, software, networks, printers, and VPN. The role includes administering and supporting Microsoft 365, Active Directory, and Entra ID, as well as installing and supporting Windows clients, software, and mobile devices. You will document solutions and contribute to IT projects and rollouts.

Responsibilities

• Process requests and handle incidents in 1st and 2nd level support

• Administer and support Microsoft 365, Active Directory, and Entra ID

• Install, configure, and support Windows clients, software, and mobile end devices

• Perform fault analysis and resolve issues in networking, printers, and VPN

• Document solutions and participate in IT projects and rollouts

• Coordinate with internal stakeholders and external service providers

Requirements

• Completed IT training or equivalent qualification

• Strong knowledge of hardware, software, and networks

• Communication skills and customer orientation

• Teamwork and structured working approach

• Very good German (C1) and good English skills

• Advantage: prior experience in IT support or customer service

Benefits

• Friendly culture with flat hierarchies and short decision paths

• Challenging role with an unbefristed contract

• Comprehensive onboarding and collegial support

• Supportive, open, and friendly team

• Health promotion offers (e.g., bike leasing)

• Opportunity for ongoing development