IT Systems Technician / IT Administrator

Quick Facts

• Role: IT Systems Technician / IT Administrator

• Focus: IT operations, administration, troubleshooting, monitoring, and technical project participation

Description

Administer and support the core IT infrastructure behind dispatch-center command and communications systems used for emergency services. You will install, configure, and maintain systems, analyze and resolve incidents, and ensure reliable operation through monitoring and documentation. You’ll also assist in service/on-site support and take on clearly defined technical project work.

Responsibilities

• Manage and administer IT systems and infrastructure for dispatch and communications solutions

• Install, configure, and maintain systems to ensure reliable operation

• Analyze faults, systematically investigate root causes, and implement suitable solutions

• Own system monitoring, maintenance, and technical documentation

• Support customers and users with technical questions

• Contribute to commissioning, changes, and upgrades of technical systems, supporting go-live handover

• Take on technically defined work packages in projects in close coordination with project management and the technical team

• Handle maintenance and incident response in service and document results clearly

Requirements

• Completed training in an IT, electrical, or communications engineering field, or equivalent hands-on experience

• Experience in IT systems administration and operations

• Solid fundamentals in networking and infrastructure; knowledge of switching, routing, firewalls, servers, or virtualization is welcome

• Structured approach to troubleshooting, analysis, and documentation

• Enjoy customer contact and the ability to explain technical issues clearly

• Willingness for customer deployments, service participation, and on-call duty according to scheduling

• Very good German skills; English is beneficial

Benefits

• Meaningful work supporting critical infrastructure and emergency call availability

• Flexible working hours

• Flat hierarchies and open communication

• Individual further training support

• Fair compensation and company pension plan

• Employee perks: coffee, fruit, drinks, employee discounts, team events, Urban Sports/Hansefit memberships (funded), company mobile phone, free parking

• Option for home office