UX Researcher (ResearchOps)

Quick Facts

• Role: UX Researcher (ResearchOps)

Description

You will prepare and implement an effective UX research strategy, run qualitative and quantitative research independently, and translate findings into design initiatives for B2C products. You’ll coordinate research activities across teams, maintain the user research environment and repository, analyze customer feedback, and present insights organization-wide. You will also continuously optimize your research workflow and refine methods.

Responsibilities

• Prepare and implement a research strategy

• Collaborate with the research and Product Tech teams via regular meetings and status syncs

• Conduct qualitative and quantitative research and present findings from evaluative and exploratory studies

• Translate research insights into design initiatives

• Set up and maintain the user research environment (including tools)

• Create and maintain a UX research repository

• Regularly analyze and report insights from customer feedback

• Present research findings across the organization and maintain ongoing communication with program teams regarding research

Requirements

• Minimum 5 years of experience as a UX Researcher or within a UX research department

• Documented case studies/portfolio of quantitative and qualitative research on B2C products (fintech, banking, investments, or multi-market mobile apps is a plus)

• Proficiency in gathering qualitative and quantitative data from analytics tools, including data triangulation

• At least basic knowledge of AI tools and AI-driven research processes with practical use cases

• Experience coordinating evaluative and exploratory research within the UXR team

• Ability to create clear, systematic, stakeholder-valued documentation (reports, dashboards, metrics)

• Knowledge of calculating UX product metrics and KPIs

• Ability to produce research reports, analyze and categorize observations, and deliver actionable recommendations product teams can use

• Commitment to continuously optimize workflow and refine research methods

• Strong teamwork and collaboration skills

• English proficiency at least B2

Benefits

• Real influence on company and product development

• Experienced team with knowledge sharing

• Career paths with regular feedback

• Training budget for courses and conferences

• Extra day off on your birthday

• Extra day off for parents

• Tailored equipment

• Private medical care and group insurance

• Access to an e-learning platform for English and a benefits platform

• Wellbeing platform

• Remote work option; from the office in Warsaw or from a coworking space in your city