IT Support Specialist (L1)

Quick Facts

• Role: IT Support Specialist (L1)
• Focus: Dedicated daily IT support for Budimex users (Brno-based)

Description

You will be the main point of contact for everyday IT support needs, handling standard user requests and technical problems. With administrator permissions, you will diagnose issues and resolve them independently within your scope, from start to finish when applicable. You will also communicate with Czech and international IT teams and support users across workstations, accounts, access, applications, and other IT equipment.

Responsibilities

• Provide L1 IT support to Budimex users
• Handle daily service requests and technical problems
• Diagnose issues and solve them independently within assigned competencies
• Use administrator permissions to resolve matters hands-on
• Support users regarding workstations, accounts, access rights, applications, and related IT equipment
• Process service requests and escalate complex incidents to higher support levels
• Collaborate with other IT teams, including foreign colleagues
• Maintain records and continuously manage user requests
• Gradually learn the company’s IT environment and take on increasing autonomy and responsibility

Requirements

• At least 2 years of experience in IT support/helpdesk/service desk
• Solid knowledge of Windows and common end-user applications
• Experience resolving end-user problems
• Technical and analytical mindset and ability to find solutions
• Independence and responsible approach
• Ability to communicate clearly with non-IT users
• English at a communicative level for cooperation with international colleagues
• Motivation to learn and expand technical competencies

Benefits

• Long-term collaboration on a stable project
• Dedicated role for Budimex with direct user contact
• Administrator permissions and hands-on problem solving
• Collaboration with Czech and international IT colleagues
• Opportunity to gain experience in the IT environment of a large international company
• Work arrangement: cooperation on an independent contractor basis (IČO)