Senior BMC Helix Specialist

Quick Facts

• Role: Senior BMC Helix Specialist

• Focus: BMC Helix ITSM configuration, integrations, workflow automation, and enabling AI capabilities

Description

Lead the configuration, customization, and enhancement of the BMC Helix ITSM platform, including functional change design and workflow automation. Drive integrations—particularly between BMC Helix and Microsoft Azure/Azure DevOps and other third-party tools—while supporting onboarding and ongoing technical operations. Contribute to integrating advanced AI capabilities to improve service management performance and user experience.

Responsibilities

• Enhance understanding of ICT processes, tools, and data requirements for BMC Helix implementation

• Support the design and implementation of BMC functions and services

• Own the detailed design for functional changes within BMC

• Assist in documentation of technical design and solutions for BMC Helix ITSM/Digital Workplace development

• Conduct working sessions for requirements gathering with functional and process owners

• Create workflows to automate ITSM processes and simplify steps

• Integrate BMC Helix with Azure DevOps and other third-party tools

• Provide administration for onboarding ICT members and users in BMC Helix

• Offer internal technical support to ICT during implementation, enhancement projects, and ongoing operations

Requirements

• 3+ years of experience supporting BMC Helix ITSM and/or Digital Workplace in a customer-focused organization

• Background in the BMC Helix ITSM/Digital Workplace development life cycle

• Excellent written and oral English communication

• Proficiency in MS Office: Visio, PowerPoint, Excel

• Ability to work independently and as part of a team with cross-functional collaboration

• Competency in identifying and driving continuous improvement

• Knowledge of Microsoft Azure or similar cloud technologies

• Expertise integrating BMC with external sources for data ingress/egress

Benefits

• Stable pay and Employee Stock Purchase Plan with a 15% discount

• Benefits package: health insurance, multisport, shopping vouchers

• Referral bonuses up to $2,000

• Training and certification support (e.g., Anthropic, Gemini, GCP, Azure, AWS), English classes, and career development programs

• Hybrid work model with remote work opportunities within Poland; chance to work abroad up to 60 days annually

• Business-driven relocation opportunities and a supportive agile culture

• Employee events and social/well-being programs; office amenities and free snacks/coffee