Senior BMC Helix Specialist

Quick Facts

• Lead configuration, customization, and enhancements for BMC Helix ITSM
• Support AI-enabled capabilities in service management
• Integrate BMC Helix with Azure DevOps and third-party tools

Description

You will drive functional change, design and automation for BMC Helix ITSM/Digital Workplace, while integrating advanced AI capabilities to improve knowledge, performance, and the overall user experience.

Responsibilities

• Enhance knowledge of ICT processes, tools, and data requirements for BMC Helix implementation
• Support the design and implementation of BMC functions and services
• Own the detailed design for functional change within BMC
• Assist in technical design and solution documentation for BMC Helix ITSM/Digital Workplace
• Conduct working sessions for requirements gathering with functional and process owners
• Create workflows to automate ITSM processes and simplify steps
• Support integration of BMC Helix with Azure DevOps and other third-party tools
• Perform administration for onboarding ICT members and users in BMC Helix
• Provide internal technical support to ICT during implementation, enhancements, and ongoing operations

Requirements

• 3+ years of experience providing BMC Helix ITSM/Digital Workplace support in a customer-focused organization
• Background in the BMC Helix ITSM/Digital Workplace development life cycle
• Excellent written and oral English communication skills
• Proficiency in MS Office applications such as Visio, PowerPoint, and Excel
• Ability to work independently and as part of a team to deliver results, collaborating with cross-functional teams
• Competency in identifying and driving continuous improvement
• Knowledge of Microsoft Azure or similar cloud technologies
• Expertise integrating BMC with external sources for data ingress/egress

Benefits

• Supportive, agile, startup-like culture and opportunity to work on AI, cloud, and digital platform modernization
• Hybrid work model with remote option within Poland; chance to work abroad up to 60 days annually
• Business-driven relocation opportunities
• Career development programs, thought leadership, mentoring, and well-being programs
• Certification support (Anthropic, Gemini, GCP, Azure, AWS) and English classes
• Stable pay; Employee Stock Purchase Plan with a 15% discount
• Benefits package (health insurance, multisport, shopping vouchers)
• Referral bonuses up to $2,000
• Office amenities such as entertainment and relaxation zones, free snacks, and social/corporate events