Senior IT Project Manager (Technical Services Processes & Systems)

Quick Facts

Senior IT Project Manager responsible for the development of the Technical Service IT platform, integrating SAP S/4HANA Service with field service management for operational order handling (planning, dispatching, and mobile feedback).

Description

You will lead the overall steering of the technical service IT platform as a smart PMO, connecting project governance with deep process and application expertise. The role includes aligning stakeholders and translating operational requirements into system and functional concepts, from conception through implementation, testing, rollout, and continuous further development.

Responsibilities

• Steer the IT platform of the Technical Service overall as a smart PMO, combining project steering with process and application understanding.
• Create transparency on requirements, dependencies, risks, decisions, resources, and project progress.
• Challenge operational processes and develop a feasible target vision together with business units.
• Design the interaction between SAP S/4HANA Service and Field Service Management with focus on planning, dispatching, resource control, and mobile feedback.
• Bring together specialist departments, operational units, Group IT, and implementation partners, and convert diverse requirements into clear decisions.
• Accompany the project from conception and implementation and test through rollout and ongoing continuous improvement.

Requirements

• Completed degree in business, engineering, or natural sciences, or equivalent qualification
• Several years of experience in complex IT or transformation projects (e.g., consulting, in-house consulting, or operational organizations)
• Strong understanding of processes and applications; experience translating operational needs into business concepts and system requirements
• Ideally experience with SAP S/4HANA Service and field service management solutions, especially for planning, dispatching, or resource control
• Experience steering cross-functional projects independently and leading internal and external stakeholders up to C-level
• Knowledge of technical, organizational, and structural issues in a real-estate-related environment
• Strong analytical thinking; ability to question, structure, and consistently implement complex processes
• High ownership, hands-on mentality, teamwork, and strong communication skills

Benefits

• Varied training and development opportunities
• Flexible working hours and mobile work
• Structured onboarding with onboarding mentoring and a strong network
• Health and wellbeing offers
• Modern workplace with good public transport connections and parking
• Secure, permanent position
• Room to shape the role with responsibility and clear decision paths
• Open, collegial culture with regular events