ITSM Level 2 Support Specialist

Quick Facts

• Role: ITSM Level 2 Support Specialist
• Scope: L2 technical support for ITSM products in SaaS and on-premises environments

Description

You will provide Level 2 technical support for ITSM solutions used by customers in SaaS or on-premises settings.

You’ll analyze and resolve application issues across the ITSM portfolio, including troubleshooting, helping with configurations and customizations, reproducing errors, and verifying final solutions.

You will also investigate available sources to identify root causes, collaborate with L1 support, Product Management, DevOps, and Engineering, and contribute to documentation and knowledge base improvements.

Benefits

• Flexible working hours and home office option
• Meal allowance (meal vouchers lump sum)
• 25 vacation days; additional day after each 2 years worked (up to 30)
• Workation or sabbatical option
• Cafeteria-style benefits system (sports, education, internet allowance, pension)
• Contract of indefinite duration
• Interest-free company loan
• Option to borrow a company car
• Online English and German training during working hours (if interested)
• Company events and team-building activities