Cloud Solution Architecture Manager (AI Business Solutions)

Quick Facts

• Role: Cloud Solution Architecture Manager (AI Business Solutions)

• Focus: People management for customer portfolio success with Microsoft AI offerings (Copilot & Agents)

Description

Lead a team that helps customers realize the full value of their Microsoft investments through AI Business Solutions and Unified Support. Own the end-to-end Copilot & AI journey across key platforms, align technical execution to business-value metrics, and drive solution deployment and usage. Provide coaching, resolve blockers quickly, and support growth of Unified and VAS opportunities.

Responsibilities

• Improve customer engagement via better account coverage, increased technical capacity for Copilot and Agents, and value-driven interactions that increase usage

• Gather and deliver customer feedback, success stories, and strategic/technical input to Engineering and Product Offerings teams

• Lead the Copilot & AI journey across Chat, M365 Copilot, Copilot Studio, D365, and Power Platform

• Deliver cloud-based endpoint management and virtualization solutions; ensure health and growth of the D365 & Power Platform customer base

• Drive team development and training (Tech Boost, Tech Excel, Tech Connect) and coach on articulating AI transformation business value

• Foster continuous learning and share learnings with the broader CSA community

• Anticipate, identify, escalate, and mitigate blockers to accelerate deployments and usage

• Ensure operational excellence by aligning technical and business value paths to metrics; implement rigorous execution for usage excellence across the portfolio

• Coach engagement to create Unified/VAS opportunities that the STU will drive; enable Unified VAS growth

Requirements

• Bachelor’s degree (CS/IT/Engineering/Business/Liberal Arts or related) or equivalent experience

• 8+ years experience in cloud/infrastructure technologies and IT consulting/support, systems/network operations, software development/support, or architecture/consulting

• 3+ years people management experience managing consultant practice managers, technical sales managers, and/or technical architect managers

• U.S. citizenship required; passport verification required for government agency customer restrictions

• Must pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter

Benefits

• Competitive base pay range in the U.S. (role-dependent by location) and eligibility for additional benefits and compensation