Sales Operations & CRM Specialist

Quick Facts

• Manage and improve CRM and sales onboarding processes (HubSpot and Jira)
• Support sales with data quality, reporting, and process automation
• Analyze sales data and partner with Sales, Marketing, and Accounting

Description

Support the international sales organization by ensuring high-quality CRM data, building reports for business decisions, and improving sales processes. You will manage CRM architecture and onboarding workflows using HubSpot and Jira, monitor correct CRM usage, and implement automations and enhancements. You will also prepare sales and marketing data for reconciliation and run trainings/workshops for new users.

Responsibilities

• Manage CRM architecture and development, including sales onboarding (HubSpot and Jira)
• Monitor proper CRM usage and data correctness
• Define and implement sales processes and process automations
• Create and roll out improvements to sales systems and processes
• Prepare sales and marketing data and reconciliation
• Conduct onboarding for new users, workshops, and trainings
• Analyze data and build sales and management reports
• Ensure data accuracy and quality
• Collaborate closely with Sales, Marketing, and Accounting
• Work with external partners

Requirements

• Bachelor’s degree (preferred: economics, finance, management, marketing)
• About 2 years of experience in a similar role
• Experience managing a CRM system
• Experience preparing reports and analyses
• Very good English proficiency
• Advanced analytical skills
• Proactive mindset
• Nice to have: experience in IT, FinTech, finance, or telecommunications
• Nice to have: knowledge of HubSpot and PandaDoc

Benefits

• Private medical care fully paid by the company (Medicover)
• Paid time off
• MultiSport card for active leisure
• Modern office in central Warsaw with convenient public transport access
• Full onboarding with the tools and systems used
• Relocation support to Warsaw
• Training budget after the trial period for professional development
• Annual integration weekend and frequent team activities (e.g., “Pizza Fridays”)
• Informal atmosphere and no dress code
• Fruit available in the office Monday to Friday