IT Administrator / 3rd Line Support Specialist

Quick Facts

IT Administrator / 3rd Line Support Specialist (IT admin, security, helpdesk)

Description

Provide expert-level support and problem resolution for end-users and internal IT teams, and collaborate on international IT projects. Ensure compliance and baseline security using policies and best practices. Administer the Microsoft 365 environment and support hybrid infrastructure including networking, monitoring, and complex troubleshooting.

Responsibilities

• Provide expert end-user and internal IT support; collaborate on international IT projects
• Ensure system compliance and baseline security via policies and best practices
• Administer Microsoft 365 (Exchange Online, Entra, SharePoint, Teams, Intune, etc.)
• Configure and maintain networking environment (switches, firewalls)
• Monitor systems and services to ensure high availability and performance
• Collaborate with other IT teams to troubleshoot and resolve complex infrastructure issues
• Support internal users with responsive, technically accurate service
• Maintain and update technical documentation

Requirements

• 3–5 years of IT system administration experience
• Proven hands-on experience in hybrid on-premise/cloud environments
• Strong expertise with Entra/Active Directory/Group Policies
• Strong expertise in Microsoft 365 administration and security (Exchange Online, Entra, SharePoint, Teams, Intune)
• Experience managing network devices and firewalls (HPE Aruba knowledge is a plus)
• Experience with database administration and backup/restore (MS SQL, Oracle) including configuration, monitoring, performance optimization
• SQL query development: writing and optimizing queries, reports, and stored procedures
• Excellent problem-solving skills with a hands-on mentality; able to work independently and collaboratively
• Polish and English proficiency (spoken and written), minimum C1; German is a plus
• Experience supporting professional services or IT outsourcing environments is a plus
• Background in life sciences/pharmaceutical industry is an advantage

Benefits

• Professional development, promotion opportunities, and learning business English (supported by employer expenses)
• Multisport cards and medical care (70% employer insurance)
• Opportunity to develop in the pharmaceutical industry
• Quarterly bonus based on quarterly targets
• Quarterly company breakfasts
• Company social fund under an employment contract
• Opportunity to join Employee Capital Plans