Head of IT Operations

Quick Facts

• Role: Head of IT Operations

• Focus: Stable, secure, highly available operation of IT infrastructure and core IT services (KRITIS)

Description

Lead IT Operations to ensure reliable, secure, high-availability operation of IT infrastructure and essential IT services in a critical infrastructure context. Drive continuous analysis of the office/workplace IT landscape, define target architecture, and deliver modernization, infrastructure, and optimization projects. Oversee ITSM processes, availability/backup/restore/monitoring/patch-and-vulnerability management, disaster recovery concepts, KRITIS and regulatory compliance, and integration of new technologies including AI solutions.

Responsibilities

• Own overall responsibility for stable, secure, highly available operation of IT infrastructure and key IT services (KRITIS)

• Analyze current office IT status, derive target architecture, and implement a modern, performant, and secure IT landscape

• Plan strategically and operationally modernization, infrastructure, and optimization initiatives in close cooperation with executive management

• Provide disciplinary and technical leadership for the IT Operations unit in line with leadership guidelines

• Manage ITSM processes and continuously improve scalable service operations based on ITIL

• Develop and implement end-to-end concepts for availability, backup, restore, monitoring, patching, vulnerability management, and emergency/return-to-service plans

• Ensure compliance with legal and regulatory requirements, especially KRITIS; collaborate with Information Security, Data Protection, Architecture, and business departments on security and operational standards

• Manage external service providers, including performance and quality control

• Enable a secure and reliable environment for deployment of new technologies

• Contribute to development of AI solutions and their integration into business processes

• Own budget planning, resource control, and prioritization of operational measures aligned with strategic goals and long-term development needs

Requirements

• Completed degree in Computer Science, Business Informatics, or comparable qualification

• Multi-year experience in designing, transforming, and operating modern digital workplace or office IT environments

• Proficiency with modern workplace technologies (e.g., M365, Windows, mobile devices) and knowledge to classify cloud architectures and contemporary client concepts

• Strong understanding of IT security topics and regulatory requirements for critical infrastructures (KRITIS)

• Structured and analytical working approach; ability to convert complex topics into scalable, user-centered services

• Strong moderation and communication skills for complex alignment, solution-oriented collaboration, and sustainable consensus

• Pragmatic, solution-oriented working style with clear prioritization and sound decision-making

• Leadership experience; ability to develop and motivate teams and provide lateral leadership

• Modern leadership mindset aligned with orientation, appreciation, accountability, solution orientation, and development

Benefits

• Competitive compensation including Christmas bonus, annual special payment, and company pension

• Flexible working hours and possibility for mobile work

• Health programs

• Individual learning and development programs

• Inclusive, equal-opportunity work environment