Senior Product Manager, External Services (Fraud Enforcement)

Quick Facts

Role: Senior Product Manager, External Services — Fraud Enforcement (AWS Payments & Fraud Prevention)

Focus: Product strategy and roadmap for real-time fraud enforcement across AWS

Description

Define how AWS responds when fraud or account compromise is detected. AWS Fraud Prevention uses identity, account activity, payment, and service usage signals in machine learning models and AI systems to detect fraud and account compromise. This role ensures risk assessments translate into fast, consistent enforcement actions that protect customers and AWS across services and regions.

You will own the strategy and roadmap for real-time enforcement, including reusable capabilities, customer safeguards, service adoption, and measures of speed and accuracy.

Key Job Responsibilities

• Real-Time Enforcement Strategy: Own the vision and roadmap for how AWS turns risk assessments into consistent enforcement actions. Define reusable capabilities to mitigate fraud across all AWS services.
• Reliable Execution: Define product and technical requirements for enforcement actions that must complete in real time. Partner with Engineering to ensure enforcement is scalable, observable, and resilient across services and regions.
• Policy and Customer Safeguards: Define how risk severity and confidence, customer context, and potential impact determine responses. Establish requirements for actions, customer communication, auditability, human review when needed, and paths to recovery.
• AWS Service Adoption: Expand real-time enforcement across AWS compute, AI, Marketplace, and emerging products. Identify coverage gaps, prioritize integrations, and make enforcement readiness part of product launch planning.
• Measurement and Improvement: Track time to action, execution success, automation coverage, false positives, customer recovery, and prevented fraud loss.
• Cross-Functional Leadership: Partner with AWS service teams, Identity, Security, Customer Service, Engineering, Science, Legal, and product leaders to align priorities and resolve trade-offs between fraud prevention and customer experience.

Requirements

• 5+ years of technical product management with internet business experience
• Experience taking a product from conception & definition phase through engineering design and taking it to market
• Experience driving direction and alignment with cross-functional teams
• Experience contributing to engineering discussions around technology decisions and strategy related to a product
• Experience using AI tools to accelerate product development, research, and decision-making

Benefits

• Sign-on payments and restricted stock units (RSUs)
• Health insurance (medical, dental, vision, prescription), Basic Life & AD&D insurance; option for Supplemental life plans
• EAP, Mental Health Support, Medical Advice Line
• Flexible Spending Accounts
• Adoption and Surrogacy Reimbursement coverage
• 401(k) matching
• Paid time off and parental leave