Principal Product Manager

Overview The Island Platform Ecosystem organization is responsible for helping ensure customers can rely on our cloud services through industry-leading resiliency, business continuity, disaster recovery, and operational excellence. We are seeking a Principal Product Manager to lead product strategy and execution for resiliency, continuity, reliability, performance, and security capabilities across the Microsoft Dataverse ecosystem, which powers Dynamics 365, Power Platform, and Copilot experiences used by customers worldwide. This role operates at the intersection of customer trust, platform resiliency, capacity strategy, service growth, and business priorities. The successful candidate will thrive in dynamic environments, navigate complex cross-organizational challenges, and drive alignment among diverse stakeholders to deliver meaningful customer and business outcomes. They will possess exceptional communication skills, demonstrate sound judgment in ambiguous situations, and effectively balance competing priorities while maintaining a customer-first mindset. The ideal candidate is curious, adaptable, and highly collaborative. They listen deeply to customers and partners, incorporate feedback into decision-making, and influence organizations through data, empathy, and clear communication. They are comfortable operating in evolving environments where priorities, constraints, and opportunities may shift and consistently bring clarity, structure, and focus to complex problems. The products and decisions led by this role will directly influence customers’ ability to maintain critical business operations and trust Microsoft cloud services during regional or service-level disruptions. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Responsibilities Define and execute the product vision, strategy, roadmap, and end-to-end product lifecycle for resiliency, disaster recovery, capacity management, and business continuity capabilities across the Microsoft Dataverse ecosystem powering Dynamics 365, Power Platform, and Copilot experiences, from concept and investment planning through launch, adoption, and operational maturity. Drive strategic investments and prioritization decisions that balance customer experience, service reliability, business objectives, operational constraints, and long-term platform growth. Partner with Engineering and Business Planning teams to evolve resiliency standards, recovery objectives, capacity strategies, failover approaches, and operational readiness frameworks. Collaborate with Sales, Marketing, Customer Success, and Support organizations to understand customer needs, align priorities, and influence product strategy and adoption. Work directly with customers to understand business needs, gather feedback, shape product direction, drive roadmap discussions, and deliver customer-facing communications that build confidence in service readiness and resiliency. Develop executive-facing recommendations regarding resiliency investments, risk management, service dependencies, business continuity strategy, and capacity planning. Drive alignment across senior stakeholders through active listening, data-driven insights, clear communication, and principled decision-making while successfully navigating ambiguity and changing business conditions. Qualifications Required Qualifications: Bachelor's Degree AND 8+ years experience in product/service/program management or software development OR equivalent experience. Other Requirements Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter. Preferred Qualifications Bachelor's Degree AND 12+ years experience in product/service/program management or software development OR equivalent experience. 4+ years experience taking a product, feature, or experience to market (e.g., design, addressing product market fit, and launch, internal tool/framework). 6+ years experience improving product metrics for a product, feature, or experience in a market (e.g., growing customer base, expanding customer usage, avoiding customer churn). 6+ years experience disrupting a market for a product, feature, or experience (e.g., competitive disruption, taking the place of an established competing product). Experience defining and delivering complex cloud, platform, or enterprise software products. Experience working across engineering, business, and customer-facing organizations to drive strategic outcomes and influence decisions without direct authority. Experience engaging directly with customers to gather feedback, understand business needs, and inform product strategy. Excellent written, verbal, and executive communication skills, including experience developing customer-facing communications and executive-level presentations. Demonstrated ability to make sound decisions and drive alignment in ambiguous situations involving competing priorities and significant business impact. Solid collaboration, listening, and stakeholder management skills with a customer-first mindset. Experience with Microsoft Dataverse, Dynamics 365, Power Platform, Copilot, or comparable enterprise SaaS platforms. Experience with disaster recovery, business continuity, service resiliency, high availability, and capacity management. Experience partnering with Engineering, Business Planning, Sales, Marketing, Customer Success, and Support organizations to deliver successful business and customer outcomes. Demonstrated success leading highly visible, cross-organizational initiatives involving diverse stakeholders and evolving priorities. Exceptional writing skills, including creation of customer-facing communications, strategic recommendations, and executive updates. Experience supporting customer-facing service health, incident response, failover planning, or recovery execution. Proven ability to adapt quickly, learn continuously, and lead effectively in rapidly changing environments. #CAP #Agent365 #A365 Product Management IC5 - The typical base pay range for this role across the U.S. is USD $142,800 - $274,800 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $188,000 - $304,200 per year. Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled. Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.