IT Support Consultant

Quick Facts

• Role: IT Support Consultant (Second-line / IT Support)
• Level: Mid-level
• Schedule: Full-time, 5 days/week on-site
• Contract length: 6 months (starting ASAP)

Description

You will work in a shared, AI-native service desk, handling second-line tickets that require real troubleshooting. As a technical anchor for the helpdesk pod, you’ll support new-hire onboarding and manage the local device and hardware lifecycle. You’ll also identify recurring issues and improve outcomes through fixes, documentation, or automation.

Responsibilities

• Own second-line support tickets in the shared service desk (troubleshooting vs. simple resets)
• Act as a technical anchor for the helpdesk pod: unblock junior consultants and raise the quality of resolutions
• Support technology side of new-hire onboarding (staged devices, account/access provisioning, day-one setup)
• Manage local hardware lifecycle: provisioning, stock control, repairs, and returns
• Detect recurring issues and convert them into fixes, documentation, or automation

Requirements

• 3–4 years of experience in IT support or IT operations
• Deep, hands-on experience in a modern Apple-first environment
• Strong working knowledge of key tools in the tech stack (or most of them) with ability to close gaps quickly
• Customer mindset and solid technical judgment for fixing, escalating, and communicating
• Ability to stay steady and keep the queue moving under load
• Comfort with on-site work 5 days/week (hands-on, in-person)

Benefits

• Mid-level, hands-on second-line support role in an AI-native shared service desk environment
• Opportunity to improve support quality through automation, documentation, and recurring-issue fixes
• Full-time on-site engagement for a fixed 6-month term (starting ASAP)