Senior Calypso Support Engineer

Quick Facts

• Role: Senior Calypso Support Engineer

• Focus: Day-to-day production support for the Calypso trading and risk platform

Description

You will provide production support for the Calypso trading and risk platform, ensuring stability and timely issue resolution. The role blends technical troubleshooting with a functional understanding of trade lifecycle processes across asset classes and modules. You will collaborate with front office, middle office, back office, and technology teams to resolve incidents and support end-of-day/start-of-day activities.

Responsibilities

• Provide production support across trading, risk, settlements, and accounting modules

• Monitor batch jobs, scheduled tasks, interfaces, and system health using Calypso Scheduler and monitoring tools

• Investigate and resolve incidents raised by business users within agreed SLAs

• Triage issues, perform root cause analysis, and escalate complex problems

• Support trade capture, confirmations, settlements, cash management, and reporting workflows

• Assist with end-of-day (EOD) and start-of-day (SOD) processes including P&L, risk, and position reconciliation

• Troubleshoot pricing, valuation, and market data issues in coordination with quants and market data teams

• Support asset classes such as FX, Rates, Credit, MM, and Derivatives (as applicable)

• Write and execute SQL queries (Oracle/Sybase) to investigate data issues

• Review Calypso logs, engine outputs, and Java stack traces

• Support interface issues with upstream/downstream systems (e.g., Murex, Swift, GL, risk engines)

• Assist with deployments, patch installations, environment refreshes, and user access management

Requirements

• 5+ years of application support experience for the Calypso trading and risk platform

• Knowledge of trade lifecycle processes across trading, risk, settlements, and accounting modules

• Understanding of EOD/SOD processes including P&L, risk, and position reconciliation

• Proficiency in SQL, Oracle, and Sybase for troubleshooting and data investigation

• Familiarity with Calypso logs, engine outputs, and Java stack traces

• Experience supporting interfaces with systems such as Murex, Swift, GL, and risk engines

• Background supporting asset classes including FX, Rates, Credit, MM, and Derivatives (as applicable)

• Skills in incident triage, root cause analysis, and escalation

• Ability to assist with deployments, patch installations, environment refreshes, and user access management