Senior Calypso Support Engineer

Quick Facts

• Role: Senior Calypso Support Engineer

• Focus: Day-to-day application support for the Calypso trading and risk platform

Description

You will provide production support for Calypso’s trading and risk platform, ensuring system stability and timely issue resolution. The role combines technical troubleshooting with functional understanding of trade lifecycle processes across asset classes.

Responsibilities

• Provide production support across trading, risk, settlements, and accounting modules

• Monitor batch jobs, scheduled tasks, interfaces, and system health using Calypso Scheduler and monitoring tools

• Investigate and resolve incidents raised by business users within agreed SLAs

• Triage issues, perform root cause analysis, and escalate complex problems

• Support workflows for trade capture, confirmations, settlements, cash management, and reporting

• Assist with end-of-day (EOD) and start-of-day (SOD) processes, including P&L, risk, and position reconciliation

• Troubleshoot pricing, valuation, and market data issues with quants and market data teams

• Support asset classes such as FX, Rates, Credit, MM, and Derivatives (as applicable)

• Write and execute SQL queries (Oracle/Sybase) to investigate data issues

• Review and interpret Calypso logs, engine outputs, and Java stack traces

• Support interface issues involving upstream/downstream systems (e.g., Murex, Swift, GL, risk engines)

• Assist with deployments, patch installations, environment refreshes, and user access management

Requirements

• 5+ years of application support experience for the Calypso trading and risk platform

• Knowledge of trade lifecycle processes across trading, risk, settlements, and accounting modules

• Understanding of end-of-day and start-of-day processes, including P&L, risk, and position reconciliation

• Proficiency in SQL, Oracle, and Sybase for data investigation and troubleshooting

• Familiarity with Calypso logs, engine outputs, and Java stack traces

• Experience supporting interfaces with upstream/downstream systems such as Murex, Swift, GL, and risk engines

• Background supporting asset classes such as FX, Rates, Credit, MM, and Derivatives

• Skills in incident triage, root cause analysis, and escalation to support/development teams

• Ability to assist with deployments, patch installations, environment refreshes, and user access management