Senior Calypso Support Engineer

Quick Facts

• Role: Senior Calypso Support Engineer (Relocation to Sweden)
• Team: Calypso support team in Stockholm

Description

Provide day-to-day application support for the Calypso trading and risk platform, ensuring system stability and timely issue resolution. You will monitor batch jobs and scheduled tasks, triage incidents against SLAs, perform root-cause analysis, and collaborate with front/middle/back office and technology teams. The role also covers troubleshooting trade lifecycle processes, data/pricing/valuation/market data issues, and supporting operational activities like deployments and environment refreshes.

Responsibilities

• Provide production support for Calypso across trading, risk, settlements, and accounting modules
• Monitor batch jobs, scheduled tasks, interfaces, and overall system health via Calypso Scheduler and monitoring tools
• Investigate and resolve incidents raised by business users within agreed SLAs
• Triage issues, run root-cause analysis, and escalate complex problems to support or development teams
• Support trade capture, confirmations, settlements, cash management, and reporting workflows
• Assist with end-of-day (EOD) and start-of-day (SOD) processes (P&L, risk, position reconciliation)
• Troubleshoot pricing, valuation, and market data issues with quants and market data teams
• Support relevant asset classes such as FX, Rates, Credit, MM, and Derivatives (as applicable)
• Write and execute SQL queries (Oracle/Sybase) to investigate data issues
• Review and interpret Calypso logs, engine outputs, and Java stack traces
• Troubleshoot interface issues with upstream/downstream systems (e.g., Murex, Swift, GL, risk engines)
• Support deployments, patch installations, environment refreshes, and user access management

Requirements

• 5+ years of experience providing application support for the Calypso trading and risk platform
• Knowledge of trade lifecycle processes across trading, risk, settlements, and accounting modules
• Understanding of end-of-day and start-of-day processes, including P&L, risk, and position reconciliation
• Proficiency in SQL, Oracle, and Sybase for data investigation and troubleshooting
• Familiarity with Calypso logs, engine outputs, and Java stack traces
• Experience supporting interfaces with systems such as Murex, Swift, GL, and risk engines
• Background in supporting asset classes such as FX, Rates, Credit, MM, and Derivatives
• Skills in incident triage, root cause analysis, and escalation to support or development teams
• Capability to assist with deployments, patch installations, environment refreshes, and user access management