Senior Calypso Support Engineer

Quick Facts

• Role: Senior Calypso Support Engineer

• Platform: Calypso trading and risk platform

• Focus: Day-to-day production support, incident resolution, and trade lifecycle troubleshooting

Description

Provide day-to-day application support for the Calypso trading and risk platform, ensuring system stability and timely issue resolution. Monitor batch jobs, scheduled tasks, interfaces, and system health, and investigate incidents within agreed SLAs. The role combines technical troubleshooting with functional understanding of trade lifecycle processes across asset classes.

Responsibilities

• Provide production support across trading, risk, settlements, and accounting modules

• Monitor batch jobs, scheduled tasks, interfaces, and system health using Calypso Scheduler and monitoring tools

• Investigate and resolve incidents raised by business users within SLAs

• Triage issues, perform root cause analysis, and escalate complex problems to support or development teams

• Support trade capture, confirmations, settlements, cash management, and reporting workflows

• Assist with end-of-day (EOD) and start-of-day (SOD) processes, including P&L, risk, and position reconciliation

• Troubleshoot pricing, valuation, and market data issues with quants and market data teams

• Support asset classes such as FX, Rates, Credit, MM, and Derivatives (as applicable)

• Write and execute SQL queries (Oracle/Sybase) to investigate data issues

• Review and interpret Calypso logs, engine outputs, and Java stack traces

• Troubleshoot interface issues involving upstream/downstream systems (e.g., Murex, Swift, GL, risk engines)

• Assist with deployments, patch installations, environment refreshes, and user access management

Requirements

• 5+ years of application support experience for the Calypso trading and risk platform

• Knowledge of trade lifecycle processes across trading, risk, settlements, and accounting

• Understanding of end-of-day and start-of-day processes, including P&L, risk, and position reconciliation

• Proficiency in SQL, Oracle, and Sybase

• Familiarity with Calypso logs, engine outputs, and Java stack traces

• Experience supporting interfaces with upstream/downstream systems (e.g., Murex, Swift, GL, risk engines)

• Background supporting asset classes such as FX, Rates, Credit, MM, and Derivatives

• Incident triage, root cause analysis, and escalation to support/development teams

• Ability to assist with deployments, patch installations, environment refreshes, and user access management

Benefits

Not specified in the provided posting.