Reliability & Technical Support Engineer (Data Analysis)

Quick Facts

• Role: Reliability & Technical Support Engineer (Data Analysis)

Description

Provide technical support and reliability data analysis for aircraft braking system products from entry-into-service through end-of-life. Lead design improvements, root-cause corrective action investigations, troubleshooting tool development, and coordination with offshore teams using detailed teardown reports and applicable component maintenance manual (CMM) references. Interface with internal engineering, quality, and maintenance/repair stakeholders to resolve product deficiencies and support aftermarket NPI gate reviews and milestones.

Responsibilities

• Resolve technical issues for customers from entry-into-service through end-of-life, supporting the customer feedback process

• Perform design improvements with minimal supervision, including product design changes and root-cause corrective actions

• Coordinate offshore data mining of detailed tear-down reports to establish failure causes

• Organize, interpret, and report results with little guidance; produce final reports approved for technical judgment and accuracy

• Use the applicable CMM and other service documentation (e.g., Service Bulletins/Service letters)

• Direct updates to CMMs for in-service aircraft model programs

• Represent Technical Support (aftermarket) in NPI process preparations for gate reviews and aftermarket milestones

• Coordinate across engineering, quality assurance, program/projects, and MRO repair stations

• Interface with field support engineering and customer support engineering within a global customer support network

• Focus on data supporting root cause of braking system issues

Requirements

• Bachelor’s degree (or foreign equivalent) in Mechanical Engineering, Aerospace Engineering, Electrical Engineering, or related field

• 10 years of experience as a Reliability Engineer or related role

• Experience with braking system components (wheels, brakes, valves, sensors, electromechanical actuators) and their failure modes

• Experience with SAP, Salesforce, MS Project, MS Power BI, MS SharePoint

• Experience coordinating offshore team members and contractors

• Experience with CMMs and service documentation for in-service aircraft model programs

• Experience performing FRACA (Failure Reporting, Analysis and Corrective Action) and deep dive root-cause analysis on braking systems

Benefits

• Hybrid work permitted 1 day per week within a reasonable commuting distance of the Akron, Ohio office