SAP Service Coordinator

Quick Facts

• Role: SAP Service Coordinator (SAP Center of Excellence)
• Location: Warsaw
• Work model: Hybrid (3 days per week onsite)
• Start date: January 2027 or earlier
• Employment: Permanent

Description

The SAP Service Coordinator coordinates SAP service delivery for an SAP S/4HANA RISE Private Cloud environment, covering incident and change management, SAP RISE operations, and service governance. The role also coordinates stakeholders and acts as deputy to the SAP CoE Manager, providing coverage for RISE/Basis consulting when required.

Responsibilities

• Coordinate SAP service delivery across the SAP S/4HANA RISE Private Cloud landscape
• Manage incident management and change management activities
• Support and coordinate SAP RISE operations
• Use JIRA Service Management for service management workflows
• Drive service governance coordination and stakeholder alignment
• Serve as deputy to the SAP CoE Manager
• Provide cover for the RISE/Basis consultant when needed

Requirements

• 5+ years of SAP Service Management experience
• Strong experience with SAP S/4HANA and SAP RISE / RISE Private Cloud
• ITIL certification or strong practical ITIL experience
• Experience with JIRA Service Management
• 3+ years of team leadership experience
• Experience with SAP RISE contract management
• Understanding of SAP Basis/RISE operations and SAP licensing
• Fluent English
• SAP Cloud ALM experience is a strong advantage

Benefits

• Permanent position
• Hybrid work model in Warsaw (3 days onsite per week)