Salesforce Service Cloud Consultant

Quick Facts

Salesforce Service Cloud Champion role focused on a heavily customized Salesforce Service Cloud customer-service environment.

Description

You will be the key contact for Salesforce Service Cloud in a complex, multi-stakeholder setup. Use declarative development (Flows) and make the right build-versus-custom-code decisions (Apex/LWC) to deliver solutions—including complex permissions. Guide new features from early workshops to Go-Live across the organization.

Responsibilities

• Act as a sparring partner for business teams and evaluate new ideas
• Build solutions that work across multiple customer service centers, including complex authorization models
• Help prioritize ideas by assessing what will truly move the business forward versus technical overhead
• Support feature delivery end-to-end from the first workshop through Go-Live
• Maintain clarity and strong documentation across many stakeholders

Requirements

• Experience managing complex, heavily customized Salesforce environments
• Strong skills in declarative development using Flows
• Understanding of when to use Apex or LWC
• Ability to manage ~30 stakeholders while keeping clear documentation

Benefits

• Fast decision-making and real room to shape your projects