Customer Data Analyst

Quick Facts

• Role: Customer Data Analyst (Customer Analytics)

• Focus: Customer data & behavior analytics to improve the shopping experience

• Duration: 2-year fixed-term

Description

You are responsible for the holistic analysis of customer data and customer behavior to help enable the best possible shopping experience. You will develop solutions to customer-data and behavior questions, from goal setting through to data-driven action recommendations. You will statistically design, run, and evaluate test scenarios and analyze the omnichannel customer journey, working closely with Data Science to industrialize data products.

Responsibilities

• Analyze customer data and behavior to improve the shopping experience

• Build data-driven solutions from objectives to recommended actions

• Statistically conceive, accompany, and evaluate test scenarios to measure impact

• Analyze the customer journey across channels to understand and optimize the interplay between app impulses and in-store purchasing

• Collaborate with Data Science to industrialize data products and serve as a contact for international stakeholders on customer data analytics

Requirements

• Multi-year experience in customer analytics, E-Commerce, or CRM

• Proficiency in Python and/or R; Databricks experience is a plus

• Strong knowledge of statistical methods and experience with Machine Learning

• Structured, methodical analytical approach and ability to explain complex topics simply

• Fluent German (required) and good English

Benefits

• Above-average compensation and full social benefits of a large company

• Support for work-life balance and individual development options

• Onboarding with a personal mentor from day one