3rd Level Support Engineer

Quick Facts

• Role: 3rd Level Support (m/w/d)

• Domain: Energy sector / utility operations

Description

You will provide 3rd level support in an energy-market environment by monitoring market-partner communications, handling escalations, and resolving open feedback with external partners. The role includes analyzing and correcting faulty data sets and processes, coordinating with grid operators and other market partners, and identifying optimization opportunities based on recurring error patterns. You will also support service providers, participate in trainings, and perform quality assurance.

Responsibilities

• Monitor market-partner communication via standard market processes

• Track and clarify open feedback with external market partners

• Independently handle operational single cases

• Analyze and correct incorrect data sets and processes

• Coordinate and follow up on open items

• Identify improvement potential in existing processes

• Analyze error patterns and derive optimization measures

• Provide professional support to service providers and contribute to trainings

• Perform quality assurance activities

• Take responsibility across cross-functional assignments

Requirements

• Very strong knowledge of GPKE and energy-industry knowledge

• Very strong CRM/IS-U knowledge

• Knowledge of energy law and relevant legislation

• Strong analytical understanding

• High level of independence