IT Systems Administrator (2nd/3rd Line Support)

Quick Facts

Role focus: 2nd- & 3rd-Level Support

Description

You will handle technical support requests, analyze complex problems, and work toward solutions. The role also includes supporting daily operations, documenting solution approaches and processes, and collaborating closely with other departments.

Responsibilities

• Handle technical support requests
• Analyze and resolve complex problems
• Support colleagues in day-to-day work
• Document solution approaches and processes
• Work closely with other departments

Requirements

• Experience in 2nd- and 3rd-level support
• Strong technical understanding and problem-solving skills
• Knowledge of relevant software solutions
• Teamwork and good communication skills
• Ability to work independently and prioritize tasks