Senior UX Researcher (AI/Agent Experience Analytics)

Quick Facts

• Role: Senior UX Researcher (AI/Agent Experience Analytics)

Description

As AWS customers move toward AI-augmented and agent-primary workflows, this role leads UX research that shapes agentic product and experience strategy across AWS. You will develop experience metrics and segmentation (including Experience Health), define where humans remain in the loop, and partner with science and engineering teams to deliver research insights and instruments at scale.

Responsibilities

• Design and execute qualitative and quantitative research to inform agent and agent-assisted experience strategy across AWS
• Partner with engineering teams to build agent tooling and research instrumentation
• Develop thought leadership on AI-augmented and agent-primary experiences to influence product development
• Lead EXA data product delivery with cross-functional teams, bringing the AI-first and agent-customer perspective
• Build prototypes using agentic tools to bring research insights to life
• Contribute to the research direction by proposing new approaches, maintaining the research knowledge base, and identifying emerging behaviors
• Mentor junior researchers

Requirements

• 5+ years of proven success leading User Research projects with demonstrated impact
• 5+ years of supporting quantitative and qualitative consumer research
• Strong verbal and written communication skills
• PhD in HCI or Behavioral Science (or related)
• Experience conducting B2B research
• Fluency in triangulating customer insights with telemetry data

Benefits

• Comprehensive health insurance (medical, dental, vision, prescription) and Basic Life & AD&D; option for Supplemental life plans
• EAP, Mental Health Support, Medical Advice Line
• Flexible Spending Accounts
• Adoption and Surrogacy Reimbursement coverage
• 401(k) matching
• Paid time off
• Parental leave